Quick Book

Ghana Smart Market — Quick Book

Modules, features and getting-started guide

1. Getting started

Ghana Smart Market is an all-in-one marketplace: shops, wholesalers, hotels, service providers, drivers and customers all work in one app.

How to register

Creating an account takes less than two minutes.

  • Open the app and tap Sign in / Create account.
  • Enter your email and a password (tap the eye icon to check what you typed), or continue with Google.
  • Confirm your email if a confirmation link is sent to you.
  • Add your name, phone number and delivery address in Account so orders reach you.
  • You stay signed in on your device — no need to log in every day.

Choosing your role

One account, many doors. Pick the portal that matches your business.

  • Customer — buy from shops, book hotels and services, track deliveries.
  • Vendor / Shop owner — sell products, run the POS Terminal, manage staff.
  • Wholesaler — sell in bulk to vendors from your own portal and counter POS.
  • Service provider — publish a catalogue, send quotes and invoices.
  • Hotel — manage rooms, bookings and the front desk.
  • Driver — accept delivery jobs and navigate with live tracking.

Install on your phone or computer

Each portal works as an installable app (PWA) on Android, iPhone, Windows and Mac.

  • Android / Chrome: open the portal, then use the browser menu → Install app.
  • iPhone / Safari: tap Share → Add to Home Screen.
  • Desktop: click the install icon in the address bar.
  • POS Terminal, Kitchen display, Front desk, Driver app and Analytics each install separately.

2. Customer modules

Everything a shopper needs, from discovery to delivery.

Marketplace & storefronts

Browse shops, categories and products near you.

  • Home page: hero offers, categories, popular services and nearby businesses.
  • Search by product, shop or service; filter by category or distance.
  • Storefronts show the shop banner, logo, opening status and full product grid.
  • Order via cart, WhatsApp, or chat directly with the vendor.

Orders & live tracking

Follow every order until it reaches your door.

  • Track order status in real time: accepted, preparing, on the way, delivered.
  • Live map with the driver position, route line and ETA.
  • One-tap Waze or Uber navigation, plus an SOS button on the tracking screen.

Wallet & loyalty

Top up once, pay anywhere in the app.

  • Top up with Mobile Money and pay at checkout with wallet balance.
  • Loyalty card in the customer dashboard tracks your points and spending.
  • Full transaction history for every top-up and payment.

Hotels & bookings

Find, preview and reserve rooms.

  • Hotels near me uses your location to sort by distance.
  • Open any room in a preview card and share it on social media.
  • Reserve / Book via WhatsApp sends your full guest details to the hotel.
  • Watch the booking status live until the front desk confirms it.

3. Vendor & POS modules

The shop owner's control room.

Vendor portal

Dashboard, products, orders, staff and settings in one place.

  • Dashboard with sales, orders and performance filtered by day, week, month or custom range.
  • Products: categories, units (sachet, shot, crate, carton...), stock levels and photos.
  • Profile: shop logo, cover banner, location, Ghana Post GPS, opening hours.
  • Staff: invite team members and grant permissions such as restocking.
  • Login & security: change email or password at any time.

POS Terminal

Sell at the counter, online and by phone from one screen.

  • Scrollable category rail and responsive product tiles with stock status.
  • Attach a client to a sale — search by name or phone, or add a new one.
  • Receipts: print, download PDF, or share on WhatsApp with QR verification.
  • Incoming orders arrive with strong sound, vibration and system alerts.
  • Open / Close shop toggle lives in the POS header.
  • Inventory value and restocking directly from the terminal.

Close-out & reports

End the day, week, month or year with a professional record.

  • Resume or close sales periods with staff stamp and ID.
  • Summary, Sales and Expenses tabs with date-range presets.
  • Professional PDF export with products sold grouped by category.

CRM & finance

Know your customers and your numbers.

  • Client records with visit count and lifetime spend.
  • Finance module with revenue, expenses, profit and credit accounts.
  • Kitchen and Bar predictive restock alerts before items run out.

4. Wholesale modules

Bulk trade between wholesalers and vendors.

Wholesaler portal

Public bulk storefront plus a counter POS.

  • Publish bulk products with pricing tiers and availability.
  • Personalise the storefront: cover image, Ghana Post GPS, open/close toggle.
  • Counter POS for walk-in bulk buyers with receipt sharing.

Vendors ordering stock

Three ways to order, all tracked in real time.

  • Pay with Mobile Money in-app, order via WhatsApp form, or draft in chat.
  • Every channel sends a full order summary with items and delivery details.
  • Once the wholesaler confirms payment, items land automatically in vendor stock.
  • Order status updates live from placed to delivered.

5. Service provider modules

For professionals, artisans, medical practitioners and agencies.

Catalogue & portfolio

Showcase your work and your prices.

  • Service catalogue with titles, descriptions and starting prices.
  • Portfolio of completed jobs with photos and proof of location.
  • Public provider page customers can browse and share.

Quotes & invoices

Ghana-compliant commercial documents.

  • Automatic sequential numbering per business, e.g. INV-2026-0001.
  • Add lines manually or pull items straight from your catalogue.
  • Ghana tax lines: VAT 15%, NHIL 2.5%, GETFund 2.5%, COVID-19 levy 1%.
  • Branding: logo, colours, Ghana flag templates, watermark and signature block.
  • Export as professional PDF or high-DPI image, with a QR code to the public copy.
  • Send by email, WhatsApp or in-app chat; convert a quote to an invoice in one tap.

Medical & pharmacy

Prescriptions from practitioner to pharmacy.

  • Doctors and hospitals issue digital prescriptions.
  • Prescriptions are sent securely to the chosen pharmacy.
  • Hospital owners register staff and grant access by role.

6. Hotel modules

Rooms, guests and the front desk.

Hotel portal

Manage the property end to end.

  • Rooms, calendar, bookings, guests, services and finance.
  • Staff accounts with role-based access.
  • QR codes for room service and check-in.

Front desk app

Installable reception terminal.

  • Confirm or decline WhatsApp and in-app booking requests.
  • Check guests in and out; guests see the status change instantly.
  • Certified hotels display a blue authenticity badge granted by admin.

7. Driver module

Deliveries with free maps and live tracking.

Driver app

Jobs, navigation and earnings.

  • Onboarding with vehicle details and GPS location.
  • Accept jobs, broadcast live position, follow the route line to the drop-off.
  • One-tap Waze or Uber handoff for navigation.
  • Earnings screen with completed trips and totals.

8. Shared tools

Features every role can rely on.

In-app messaging

WhatsApp-style chat built into the app.

  • Real-time messages with typing, sending and read indicators.
  • Reply to a message or delete it for everyone.
  • Sound and banner notifications for new orders and messages.

Location & maps

Free, accurate and data-friendly.

  • Locate me captures street, house number, region and altitude.
  • Address search and geocoding for pickup and drop-off.
  • Lightweight maps optimised for low-data mobile use.

Admin console

Platform moderation and oversight.

  • Approve and edit vendors, services, hotels and drivers.
  • Master catalogue of products, drinks, dishes and services.
  • Hero slides, community posts, disputes and reports.
  • Generate and download this Quick Book as a PDF for training.

9. Help & troubleshooting

Quick answers to the most common questions.

Common questions

If something looks wrong, try these first.

  • Forgot password? Use Reset password on the sign-in screen.
  • Not receiving order alerts? Allow notifications for the app in your device settings.
  • Location wrong? Tap Locate me again with GPS enabled and outdoors if possible.
  • Products not showing? Check the item is marked available and in stock.
  • Payment pending? Wholesale and MoMo payments confirm once the seller approves.